Help customers find assistance with bills and basic expenses
Single Stop helps customers check potential eligibility for utility assistance and other benefits that can ease pressure on their household budget.
Next step: apply for LIHEAP before winter
Results from utility partnerships
“This collaboration is central to our commitment to finding lasting solutions for those in need. Single Stop’s invaluable resources — covering finance, food, education, healthcare, childcare, tax assistance, and utility payments — have been vital in enhancing the well-being of our communities. Together, we empower our customers and ensure they can access the essential support they deserve.”
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Customers who get their benefits fall behind less often
Peer-reviewed studies link benefits like SNAP and the Child Tax Credit to fewer late utility bills and shutoffs.
SNAP keeps 46 of every 100 at-risk families current on their energy bill.1
Low-income households with children on SNAP were 46% less likely to fall behind on gas, oil or electric bills than similar households without it.
Utility-bill delinquency fell 16 percentage points among families below the poverty line while monthly 2021 Child Tax Credit payments were paid.
Among low-income families with children taking part in SNAP, TANF or public health coverage.
National research on benefit programs, not Single Stop results. Sources are listed at the bottom of the page.
Help customers find benefits beyond utility assistance
Customers can screen for public benefits, find nearby resources and review application instructions in one place. Staff can track screenings and follow up with customers who need help.
Available in all 50 states
Customers receive results based on their state and household circumstances.
Help customers manage household expenses
Customers can check potential eligibility for LIHEAP, food assistance, healthcare coverage and other benefits. Help with these expenses can leave more money for utility bills.
About 15 minutes, no SSNCheck potential eligibility in 15 minutes
Customers receive screening results and step-by-step instructions for applying.
See the screener and staff dashboard
Schedule a DemoBenni (Launching 2027)Calculate Your Impact
See the total value of eligible benefits you can make available with Single Stop
See what getting started involves
Download the step-by-step guide to launching Single Stop.
Frequently Asked Questions
Questions about offering Single Stop to your utility customers.
Customers who struggle with utility bills may also need help with food, housing, healthcare or childcare. Single Stop helps them find assistance beyond your own programs. It can be offered alongside payment plans and energy-assistance services.
The screener checks potential eligibility for LIHEAP and weatherization as well as food, healthcare, tax, childcare, education and other benefits, depending on the customer’s state and circumstances. Customers can also find nearby community resources. Help with food or healthcare costs can leave more money for utility bills.
Benefits can ease financial pressure and help customers manage household bills. An Urban Institute study found that access to benefits reduced financial hardship by up to 48%, including unpaid utility bills and shutoffs. That is research on benefit programs, not a measured Single Stop result. To evaluate your program, compare participating customers with a similar group on arrears, missed payments and assistance received.
Customers follow a link from your email, text message, website or another approved channel. They complete a 10- to 15-minute screening and receive potential benefit results, estimated values and application guidance. Your own assistance programs and payment-plan options can also be included.
A single announcement isn’t enough. Explain why you are offering the service and remind customers through channels they already use, such as account portals, email, text messages and call-center conversations. We work with your team on an outreach plan before launch.
Depending on configuration, Single Stop can report campaign response, screenings, potential benefits, referrals, next steps and user-reported outcomes. Your team can track account measures such as arrears, missed payments and assistance-program participation. An approved method of matching records can help assess the program’s effect while protecting customer information.
Yes. The platform covers all 50 states, with benefit rules, application guidance and local resources tailored to each customer’s location. During setup, we work with your team on territory-specific programs, regulatory requirements and communications rules.
Single Stop has worked with Entergy, Pepco Holdings, Baltimore Gas and Electric, and EPCOR. Over the past year, utility partners helped customers identify more than $550 million in potential benefits. Identified benefits are not the same as benefits received.
See how Single Stop could work for your organization
See the screener and staff dashboard, estimate potential benefits for the people you serve, and discuss pricing and launch options.
A demo of the screener and dashboard, plus a Benni previewAn impact estimate for your communityLaunch, branding and pricing optionsDiscover How Single Stop Supports Utilities Partners
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