Navigating health insurance options can be overwhelming—but you don’t have to do it alone. Through our state-certified Navigator Program, Single Stop provides free, one-on-one assistance to individuals and families applying for Medicaid, Child Health Plus (CHP), the Essential Plan, and Qualified Health Plans through the New York State of Health Marketplace.

Our trained staff assess eligibility based on income, household size, and immigration status, and guide clients through the enrollment or renewal process. We ensure that our clients understand their coverage and can make informed choices. This program is especially vital for low-income communities that may otherwise struggle to access affordable care.

Single Stop assists older adults and individuals living with disabilities in accessing essential healthcare benefits through New York State’s Aged, Blind, and Disabled (ABD) Medicaid program.

If you are 65 or older, legally blind, or living with a qualifying disability, you may be eligible for non-MAGI Medicaid, which includes access to long-term care services, home care, personal assistance programs, and prescription drug coverage. Our team supports clients through complex application processes, helps gather necessary medical and financial documentation, and provides advocacy when navigating healthcare systems. We ensure that some of our most vulnerable populations do not fall through the cracks.

For New Yorkers who are ineligible for public insurance, such as undocumented immigrants or those experiencing temporary gaps in coverage, NYC Care offers a crucial safety net.

Administered by NYC Health + Hospitals, this program provides low- or no-cost medical services—including primary care, mental health support, specialty care, and prescription medications—at public hospitals and clinics throughout the city. Single Stop helps individuals understand their eligibility, gather the required documents, and enroll in NYC Care. We also provide follow-up support to connect clients to regular, culturally competent healthcare.

As part of our neighborhood-based initiatives, Single Stop participates in the Harlem Health Advocacy Partners (HHAP) program to reduce health disparities in New York City Housing Authority (NYCHA) developments in Harlem. Through this partnership with the NYC Department of Health and Mental Hygiene, we connect residents with Community Health Workers (CHWs) who provide personalized navigation support, help resolve insurance and billing issues, and advocate for fair, respectful treatment in the healthcare system.

This work is especially critical in addressing systemic barriers and promoting health equity in underserved communities.