Question 1

Why would a financial institution offer Single Stop?

Accepted Answer

A member or customer may be unable to save, repay debt, or build credit because essential expenses exceed available income. Our platform helps financial institutions address that starting point by connecting people to public benefits and local resources that can stabilize household finances. It complements financial counseling, hardship programs, lending, savings, and financial-wellness initiatives.

Question 2

How can Single Stop strengthen financial well-being?

Accepted Answer

We identify potential assistance for expenses such as food, healthcare, utilities, childcare, housing, and taxes. When a household accesses support, it can have more capacity to manage bills, avoid high-cost borrowing, build emergency savings, or remain current on obligations. By helping address foundational needs, our platform creates a stronger starting point for financial progress.

Question 3

Can Single Stop reduce loan delinquency or overdrafts?

Accepted Answer

Our platform can contribute by helping members identify potential benefits and resources that reduce financial pressure. Financial institutions can evaluate the effect by comparing participating members with an appropriate comparison group on repayment, overdraft use, hardship-program participation, deposits, and other agreed measures.

Question 4

Who should be invited to use Single Stop?

Accepted Answer

A financial institution can make our platform broadly available as a member benefit or use approved outreach to reach people showing signs of financial strain. Broad availability reduces stigma and allows members to decide whether the service is relevant. More targeted outreach can improve response when it is transparent, respectful, and consistent with privacy commitments.

Question 5

How do members access the service?

Accepted Answer

Members use a dedicated digital experience that can be linked from the institution's website, mobile application, financial-wellness center, contact-center workflow, hardship process, or email and text campaigns. They complete a secure screening, receive potential benefit results and application guidance, and search for nearby resources. We work with each institution to create the outreach plan, branding, support workflows, and measurement approach before launch.

Question 6

Is Single Stop available to members nationwide?

Accepted Answer

Yes. Our screening covers all 50 states and the District of Columbia, with state-specific rules and local resources. This makes our platform suitable for financial institutions with members across multiple markets. The programs shown to each person depend on location, household circumstances, and current program rules.

Question 7

How is member information protected?

Accepted Answer

We use permission-based access and layered security controls, and our platform has completed a SOC 2 Type II audit and reports ISO 27001:2022 compliance. We define data collection, sharing, retention, communications, and reporting in the customer agreement and member experience. Personal information is used to provide support and measure the program in accordance with those commitments.

Question 8

What information and outcomes can the institution receive?

Accepted Answer

Depending on configuration, we can provide aggregate reporting on screenings, potential eligibility, benefit categories, referrals, next-step activity, and reported outcomes. Any person-level data exchange follows the member notice, consent, customer agreement, and applicable law. The institution can combine approved measures from our platform with its own data to evaluate financial well-being, repayment, engagement, and loyalty outcomes.

Question 9

What experience does Single Stop have in financial services?

Accepted Answer

In 2026, we announced a partnership with Navy Federal Credit Union to extend benefits and resource screening to an institution serving more than 15 million members. Our longer record across higher education, utilities, and community organizations also demonstrates how connecting people to benefits and resources can reduce financial pressure and support positive action.

Question 10

What does implementation require?

Accepted Answer

A strong implementation defines the audience, customer journey, communication plan, support model, privacy rules, success measures, and connections to existing financial-wellness or hardship services. We provide configuration, training, technical assistance, customer-success support, and reporting guidance. The institution provides visible sponsorship, trusted outreach channels, internal ownership, and the outcome data needed to evaluate value.

Strengthen Financial Well-Being.
Reduce Risk.
Grow Member Loyalty — at Scale.

“In order to improve someone’s financial well-being, you must know your starting point.”

Single Stop Supports Partners and Their Customers Across the Board

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Strengthen Financial Well-Being.Reduce Risk.Grow Member Loyalty — at Scale.