Help members find benefits that ease financial pressure
Single Stop helps members find public benefits and local resources for food, healthcare, utilities and other essential expenses.
Next step: your EITC can arrive with your tax refund
Single Stop by the numbers
“At Navy Federal, our mission has always been to serve those who serve, and that means supporting our members through every stage of their financial journey. Partnering with Single Stop allows us to connect our members to essential benefits and community resources that can make a meaningful difference during moments of financial strain. This collaboration strengthens our commitment to helping members build stability, resilience, and long‑term financial security.”
“In order to improve someone’s financial well-being, you must know your starting point.”
National Credit Union Foundation, Financial Well-Being for All Quick Start Guide
Members who struggle to cover food, housing, healthcare or childcare may have little left to save or repay loans. Benefits screening can help identify assistance with those expenses.
Members with benefits miss fewer payments
Peer-reviewed studies link SNAP, Medicaid and tax credits to fewer delinquencies, collections and payday loans.
SNAP keeps 68 of every 100 at-risk members from going 90 days past due on a credit card.1
Three years after applying, households approved for SNAP were less likely to miss payments than similar households that were not approved.
Unpaid medical bills stopped landing in collections, which also lifted other measures of credit health.
Unique payday borrowers fell 6.6% too. State EITC generosity compared with payday lending records.
Share of parents receiving monthly payments in 2021; they could choose more than one. 29% put some toward rent, mortgage or utilities.
National research on benefit programs, not Single Stop results. Sources are listed at the bottom of the page.
Screen for benefits and help members apply
Members can screen for public benefits, find nearby resources and review application instructions in one place. Staff can track screenings and follow up with members who need help.
Available in all 50 states
Members receive results based on their state and household circumstances.
Help members cover essential expenses
Benefits and local resources can ease pressure on household budgets.
About 15 minutes, no SSNCheck potential eligibility in 15 minutes
Members receive screening results and step-by-step instructions for applying.
See the screener and staff dashboard
Schedule a DemoBenni (Launching 2027)Calculate Your Impact
See the total value of eligible benefits you can make available with Single Stop
See what getting started involves
Download the step-by-step guide to launching Single Stop.
Frequently Asked Questions
Questions about offering Single Stop through your credit union, bank or CDFI.
Members may struggle to save or repay debt because basic expenses exceed their income. Single Stop helps them find benefits and local resources that may help cover those costs. It can be offered alongside financial counseling and hardship programs.
Single Stop identifies potential assistance with food, healthcare, utilities, childcare, housing and taxes. Receiving that support can leave a household with more money for bills, emergency savings or debt repayment.
Benefits may reduce the financial pressure that contributes to missed payments and overdrafts. To assess the effect of your program, compare participating members with a suitable comparison group on repayment, overdrafts and other agreed measures.
You can offer Single Stop to all members or use approved outreach to contact those showing signs of financial strain. Broad availability lets members decide whether to use it. Targeted outreach should explain why the service is being offered and follow your privacy commitments.
Members follow a dedicated link from your website, mobile app, contact center, email or text message. They complete a screening, review potential benefits and application instructions, and search for nearby resources. Before launch, we work with your team on branding, outreach, staff support and reporting.
Yes. The screener covers all 50 states and the District of Columbia. Results reflect each member’s location, household circumstances and current program rules.
Single Stop uses permission-based access and layered security controls. The platform has completed a SOC 2 Type II audit and reports ISO 27001:2022 compliance. Data collection, sharing, retention and reporting are defined in the customer agreement and explained in the member experience.
Depending on configuration, reports can show screenings, potential benefits, referrals, next steps and reported outcomes. Any exchange of individual member data must follow member notices, consent, the customer agreement and applicable law. Approved data can be combined with your own records to assess repayment, engagement and other outcomes.
In 2026, Single Stop announced a partnership with Navy Federal Credit Union, which serves more than 15 million members. Single Stop also works with colleges, utilities and community organizations to help people find public benefits and local resources.
Your team identifies the audience, assigns a program owner and chooses outreach channels and success measures. We provide platform configuration, training and implementation support. Together, we agree on privacy requirements, staff responsibilities and reporting before launch.
See how Single Stop could work for your organization
See the screener and staff dashboard, estimate potential benefits for the people you serve, and discuss pricing and launch options.
A demo of the screener and dashboard, plus a Benni previewAn impact estimate for your communityLaunch, branding and pricing options
