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You are important to us, and your privacy is also important to us. This policy tells you how Single Stop USA INC, referred to as either ʺSingle Stop,ʺ ʺthe Company,ʺ ʺWe,ʺ ʺUs,ʺ or ʺOurʺ in this Agreement, uses and protects your personal information stored within the Single Stop™ Site (https://app.singlestop.org) hereinafter ʺThe Siteʺ or ʺOur Site.ʺ Please read the following carefully to understand our policies and practices regarding your Personal Data, how we use it, protect it, and your options. We use Your Personal Data to provide and improve services provided by the Site. By using The Site, You agree to the collection and use of information in accordance with this Privacy Policy.
We are a non-profit organization that helps people identify and obtain benefits to which they may be lawfully entitled. We are not the government. We are not a healthcare provider or insurance company. We are not a money lender, credit provider, or credit rating agency. We do not provide funds or benefits, or guarantee eligibility for, or receipt of, any benefits. We do not have the final say on whether you are eligible for benefits. We are not the actual source or provider of any benefits to which you may be entitled.
Single Stop asks you for information in order to screen you for benefits for which you can apply. We may also ask you for information needed for case workers to better provide you with assistance. We may ask you for information in the following categories: demographics, household, finances, work, education, military service, health, taxes, and citizenship. It is voluntary for you to share your personal information, but without sufficient information, we may not be able to screen your eligibility for benefits.
By using The Site, you are consenting to us, or any party acting on our behalf, to collect such data.
We use your Personal Data in order to look through our list of top government benefits and provide estimates of programs or services that may be relevant to you. These are benefits for which you could potentially apply. We screen for both federal and state programs, including but not limited to SNAP (Supplemental Nutrition Assistance Program), WIC (Women, Infants, and Children), Medicaid and other Health Insurance Plans, Tax Credits, LIHEAP (Low-Income Home Energy Assistance Program), Cooling Assistance, Weatherization, Head Start, Early Head Start, and Sun Bucks.
Available benefits may vary by state, and we will continue to update these as our services expand. Additionally, we collect demographic information for statistical and analytical purposes. This helps us improve our services, track trends in benefit eligibility, and enhance outreach efforts.
Please note that the availability of benefits can change at any time due to updates in laws or regulations specific to your location.
We save your personal information as a digital client file so that you can return to Single Stop Sites , offices, or partners and communicate with case managers about your needs, including checking up on your benefits or looking for additional support.
Single Stop may use Personal Data for the following purposes:
• To provide and maintain Our Site, including to monitor the usage of Our Site.
• To manage your Account, and to manage your registration as a user of The Site. The Personal Data you provide can give You access to different functionalities of The Site that are available to You as a registered user.
• To analyze and evaluate our performance as a nonprofit, looking at how much we have helped clients and how we can help you better. We do not study you as an individual, but we analyze all our clients as an aggregated group, in which the Personal Data (names, email addresses, phone numbers, etc.) have been anonymized. This anonymized and aggregated data helps us improve our services to You and helps Us report on our productivity to our funders and partners.
• To contact You, by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or services.
• To provide You with news and general information about other goods, services, and events which we offer that are similar to those that you have already inquired about unless You have opted not to receive such information.
• To manage and respond to Your requests that are made to Us.
• With Service Providers: We may share your Personal Data with Service Providers to monitor and analyze the use of our Site or to contact You. These service providers are required to have strong access controls and to only use Your information for the intended purpose.
• For Business Transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
• With Business Partners: We may share Your information with Our business partners to offer You certain products or services. These business partners are required to have strong access controls and to only use Your information for the intended purpose, including but not limited to the organization that made Single Stop available to you, such as your college, community organization, or service provider. This sharing helps them better understand the impact of the services they provide and improve support for individuals accessing benefits. Once your information is shared with a third party, their handling of Your data is governed by their own privacy policies and practices. We are not responsible for the acts and omissions of third parties, including how they may use, disclose, or secure Your Personal Data. We encourage you to review the privacy policies of any third-party organizations to which you are referred or choose to engage with.
• With Law Enforcement: Under certain circumstances, We may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency),which may include a search warrant, national security letter, or other law enforcement request.
Single Stop may disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation such as an administrative order, a court order, or subpoena
• Protect and defend the rights or property of Single Stop
• Prevent or investigate possible wrongdoing in connection with the Site
• Protect the personal safety of Users of the Site or the public
• Protect against legal liability
Please note we do not sell any of your Personal Data for any purpose.
Usage Data is collected automatically when using The Site. Usage Data may include information such as Your Device's Internet Protocol address (i.e., IP address), browser type, browser version, the pages of The Site that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access The Site by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of Internet browser You use, unique device identifiers, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Site or when You access The Site by or through a mobile device.
• Information regarding your location
We use this information to provide features of Our Site, to improve and customize Our Site, and to provide You with information about services available in your area. The information may be uploaded to Our servers and/or a Service Provider's server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
We also use cookies, which are files stored on your Device. Cookies enable us to improve our site and to deliver a better and more personalized service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site and/or your user experience when using our website might be affected. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site.
Your Personal Information is stored in our secure databases. It is saved into the system each time you advance to the next page/step. We save your information as you enter it. This allows us to help you continue where you left off in your next session. We do not save your personal information on any standalone computers. Our database is stored in computer servers operated by companies that specialize in safely storing data. They are called cloud storage companies. We work with these companies to safeguard your Personal Data in keeping with prevailing industry practices and requirements.
Please note that Your information, including Personal Data, is processed at Single Stopʼs operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy, followed by Your submission of such information, represents Your agreement to that transfer.
Single Stop will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Some of our staff have permission to look at information in the database in order to do their Single Stop work. They can do so from any computer using a protected login and password. Our employees and partners follow strict rules about how to protect access to our database and how to use the database. Also, case workers may be looking at your information to provide you with assistance in accessing benefits and services. Your information is made available to a case worker when they make a referral to a provider. These case workers may reach out to you to schedule an appointment. You have no obligation to meet with them. Your information is only shared with the case workers at locations whose URL (website) you have entered through or who you have been referred to by yourself or a case worker.
This information is needed so that we can provide you with access to your Account by sending an e-mail or SMS to your preferred method of contact. This is how we verify it is You trying to access Your Information. Case workers may also reach out to you to set up an appointment. We may also send you follow-up information on your Account and on your appointment through the communication method (phone or email) you have entered. Single Stop may also use this information to send you reminders about your benefits and to inform you of any important information about rules or policy updates that may impact you. Finally, Single Stop may reach out to let you know of additional services being offered that you may be interested in.
You can close your Account at any time so that you will no longer be an active Single Stop client. This does not remove your information from our database, where it stays as a record of how we helped you. If you want to delete your file from our database, please email support@singlestop.org, and we will remove as much of your personal information as possible to the best of our ability. Once you request the removal of your information, Single Stop will no longer be able to assist you with the online screening process.
You may remove our cookies by accessing your browser's settings, which will allow you to delete cookies. For more information on how to delete cookies from your browser, see: https://www.lifewire.com/how-to-delete-cookies-2617981
Single Stop wants this technology to be as accessible as possible to those people that need it. We do not advertise this technology to anyone under the age of 13. The technology is not directed at children under the age of 13. Users who enter an age under 13 are not allowed to proceed further on the Site. Adults entering children as household members must first seek parental or guardian consent before entering information for children under the age of 13. In the event that we learn that we have collected personal information from a child under the age of 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from a child under the age of 13, please contact us at support@singlestop.org.
Sometimes, an answer to one question tells us that you might be able to get other kinds of benefits. This may prompt you to answer some additional questions, which indicates that we are trying to determine if you qualify for additional benefits.
No, this website does not use online tracking. We do not sell any information about your online behavior or track any information about individuals through social media. We do not let third parties collect visitor's information from our website. We do not share information about what happens on our website except to work on the software and Single Stop program and make it better.
Single Stop will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy or regulation. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws or valid subpoenas or regulatory inquiry), resolve disputes, and enforce our legal agreements and policies.
Single Stop will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Site, or We are legally obligated to retain this data for longer time periods.
The security of Your Personal Data is important to Us. We use several layered security measures, designed to protect our Site and your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, you acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Service Providers
We may share your Personal Data with Service Providers to monitor and analyze the use of our Site or to contact You. These service providers are required to have strong access controls and to only use your information for the intended purpose.
We currently use the following subprocessors for specific services:
• Twilio/SendGrid: for SMS and email communication services. Their privacy policy can be viewed at Twilio Privacy Policy.
You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
• Findhelp.org: used in partnership with Single Stop to facilitate self-referrals or referrals from case managers for benefits and services. Personal data shared with Findhelp.org is used to provide you with referral services. Referrals are made only through case workers or self-referrals from the Single Stop site. Findhelp.org's privacy policy can be viewed at Findhelp.org Privacy Policy.
• Google Analytics: for monitoring and analyzing website traffic. Google uses the data collected to track and monitor the use of our Site. You can opt out of Google Analytics by changing your device settings. Their privacy policy can be viewed at Google Privacy Policy.
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
• Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which Single Stop is subject such as lawful court order or subpoena.
• Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or those of another natural person.
• Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in Single Stop.
• Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by Single Stop.
In any case, Single Stop™ will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Your Rights Under the GDPR
Single Stop™ undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
• Request access to Your Personal Data. The right to access, update, or delete the information you have shared with Us. Whenever possible, you can access, update, or request deletion of Your Personal Data directly within Your Account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data you have shared with Us .
• Request correction of the Personal Data that We hold about You. If you feel that the personal information we have about you is incorrect or incomplete, you have the right to ask us to amend your personal information.
• Restrict processing of Your Personal Data. You may request a restriction on processing your Personal Data if you feel that your data is not accurate, if you believe the processing is unlawful, or if you believe we no longer have a need to process your data.
• Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation that makes You want to object to our processing of Your Personal Data on this ground.
• Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there are no other legal obligations for Us to continue processing it.
• Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
• Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Site.
Exercising of Your GDPR Data Protection Rights
If you wish to exercise any of your rights, your request must be in writing, signed, and dated. It must specify the records to which you are referring and give the reason for your request.
We will respond to you within 30 days. We may deny your request. If we do, we will tell you why and explain your options. You may send your request to our Support at support@singlestop.org. Please note that we may ask You to verify Your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
Your Rights Under the CCPA
Under this Privacy Policy, and by law if You are a resident of California, You have the following rights:
• The right to notice. You must be properly notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
• The right to access / the right to request. The CCPA permits You to request and obtain from the Us information regarding the disclosure of Your Personal Data that has been collected in the past 12 months by Single Stop or its subsidiaries to a third-party for the third partyʼs direct marketing purposes.
• The right to know about Your Personal Data. You have the right to request and obtain from Us information regarding the disclosure of the following:
• The categories of Personal Data collected
• The sources from which the Personal Data was collected
• The business or commercial purpose for collecting the Personal Data
• Categories of third parties with whom We share Personal Data
• The specific pieces of Personal Data we collected about You
• The right to delete Personal Data. You also have the right to request the deletion of Your Personal Data that have been collected in the past 12 months.
• The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your Consumer's rights, including by:
o Denying goods or services to You
o Providing a different level or quality of services to You
o Suggesting that You will receive a different quality of services.
Exercising Your CCPA Data Protection Rights
In order to exercise any of Your rights under the CCPA, and if you are a California resident, You can email support@singlestop.org.
Single Stop will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.
Links to Other Websites
Our Site may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page with a “Last Updated” date at the bottom.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Definitions
For the purposes of this Privacy Policy:
Account: means a unique account created for You to access our Site or parts of our Site.
Affiliate: means an entity that controls, is controlled by, or is under common control with a party, where ʺcontrolʺ means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Company: referred to as either ʺSingle Stop,ʺ ʺthe Company,ʺ ʺWe,ʺ ʺUs,ʺ or ʺOurʺ in this Agreement refers to SINGLE STOP USA INC, 633 Third Avenue, 6th Floor, New York, NY 10017.
For the purpose of the GDPR, the Company is the Data Controller.
Device: means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
Personal Data: is any information that relates to an identified or identifiable individual.
For the purposes for GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity.
For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Sale: (for the purpose of the CCPA ), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's Personal information to another business or a third party for monetary or other valuable consideration.
Site: refers to Our site: https://app.singlestop.org.
Service Provider: means any natural or legal person who processes the data on behalf of Single Stop. It refers to third-party companies or individuals employed by Single Stop to facilitate the Site, to provide the Site on behalf of the Company, to perform services related to the Site, or to assist the Company in analyzing how the Site is used. For the purpose of the GDPR, Service Providers are considered Data Processors.
Usage Data: refers to data collected automatically, either generated by the use of the Site or from the Site infrastructure itself (for example, the duration of a page visit).
You: means the individual accessing or using the Site, or the company, or other legal entity on behalf of which such individual is accessing or using the Site, as applicable.
Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Site.
If you have any questions about these Terms and Conditions, You can contact us:
05/1/2025
