About Single Stop 

We are a non-profit organization that helps people identify and obtain benefits to which they may be lawfully entitled. We are not the government. We are not a healthcare provider or insurance company. We are not a money lender, credit provider, or credit rating agency. We do not provide funds or benefits, or guarantee eligibility for, or receipt of, any benefits. We do not have the final say on whether you are eligible for benefits. We are not the actual source or provider of any benefits to which you may be entitled.    

Why do you need my information? 

Single Stop asks you for information in order to screen you for benefits for which you can apply. We may also ask you for information needed for case workers to better provide you with assistance.  We may ask you for information in the following categories: demographics, household, finances, work, education, military service, health, taxes and citizenship. It is voluntary for you to share your personal information, but without sufficient information, we may not be able to screen your eligibility for benefits.  

By using The Site, you are consenting to us, or any party acting on our behalf to collect such data.  

How does this work? 

We use your Personal Data in order to look through our list of top government benefits and find estimates of benefits or services that might be a match for you. These are benefits for which you may be able to apply. We look for federal and state benefits, including, but not limited to, SNAP (Supplemental Nutrition Assistance Program), WIC (Women, Infants, and Children), Medicaid for Adults Under 65 and Children, the Children’s Health Insurance Program (CHIP), subsidized Qualified Health Plans, Emergency Medicaid, the Earned Income Tax Credit, the Child Tax Credit, Free Tax Prep, and Lifetime Learning Credits.  Available benefits information may change at any time subject to changes in applicable law or regulation in particular jurisdictions. 

Do you do anything else with my personal information? 

We save your personal information as a digital client file so that you can return to Single Stop offices or partners and talk to case managers about your needs, including checking up on your benefits or looking for additional support.    

Single Stop may use Personal Data  for the following purposes: 

• To provide and maintain Our Site, including to monitor the usage of Our Site. 
• To manage your Account, and to manage your registration as a user of The Site. The Personal Data you provide can give You access to different functionalities of The Site that are available to You as a registered user. 

• To analyze and evaluate our performance as a nonprofit, looking at how much we have helped clients and how we can help you better. We do not study you as an individual, but we analyze all our clients as an aggregated group, in which the Personal Data (names, email and addresses, etc.) have been anonymized. This anonymized and aggregated data helps us improve our services to you and helps us report on our productivity to our funders and partners. 
• To contact You, by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or services 
• To provide You with news, and general information about other goods, services and events which we offer that are similar to those that you have already enquired about unless You have opted not to receive such information. 
• To manage and respond to Your requests that are made to Us. 

We may share your personal information in the following situations: 

• With Service Providers: We may share your Personal Data with Service Providers to monitor and analyze the use of our Site, to contact You. These service providers are required to have strong access controls and to only use your information for the intended purpose. 
• For Business Transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. 
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. 
• With Business Partners: We may share Your information with Our business partners to offer You certain products or services. These business partners are required to have strong access controls and to only use your information for the intended purpose. 
• With Law Enforcement: Under certain circumstances, We may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). which may include a search warrant, national security letter or other law enforcement request. 

Other Legal Requirements 

Single Stop may disclose Your Personal Data in the good faith belief that such action is necessary to: 

• Comply with a legal obligation such as an administrative order, a court order or subpoena 
• Protect and defend the rights or property of Single Stop
• Prevent or investigate possible wrongdoing in connection with the Site
• Protect the personal safety of Users of the Site or the public
• Protect against legal liability

Do you collect any other information about me? 

Usage Data is collected automatically when using The Site. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of The Site that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

When You access The Site by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of Internet browser You use, unique device identifiers and other diagnostic data. 

We may also collect information that Your browser sends whenever You visit Our Site or when You access The Site by or through a mobile device. 

While using Our Site, we may collect, with your prior permission: 

• Information regarding your location 

We use this information to provide features of Our Site, to improve and customize Our Site, and to provide You with information about services available in your area. The information may be uploaded to Our servers and/or a Service Provider’s server or it may be simply stored on Your device. 

You can enable or disable access to this information at any time, through Your Device settings. 

We also use cookies which are files stored on your Device. Cookies enable us to improve our site and to deliver a better and more personalized service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site and/or your user experience when using our website might be affected. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site. 

Where does my personal information go?  

Your personal information is stored in our secure databases. It is saved into the system each time you advance to the next page/step. We save your information as you enter it, this allows us to help you continue where you left off in your next session. We do not save your personal information on any standalone computers. Our database is stored in computer servers operated by companies that specialize in safely storing data. They are called cloud storage companies. We work with these companies to safeguard your Personal Data in keeping with prevailing industry practices and requirements. 

Please note that Your information, including Personal Data, is processed at Single Stop‘s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. 

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. 

Single Stop will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. 

Who is looking at my information ? 

Some of our staff have permission to look at information in the database in order to do their Single Stop work. They can do so from any computer using a protected login and password. We have a lot of rules for our employees and partners about how to protect access to our database and how to use the database.  Also, case workers are looking at your information to provide you with assistance in accessing benefits and services. Your information is made available to a case worker when they make a referral to a provider. These case workers will reach out to you to schedule an appointment.  You have no obligation to meet with them.  Your information is only shared with the case workers at locations whose URL (website) you have entered through or who you have referred yourself to.    

Why do you need my contact information? 

This information is needed so that we can provide you with access to your Account by sending you an e-mail or text to your preferred method of contact. This is how we verify it is you trying to access your information. Case workers can also reach out to you to set up an appointment.  We will also send you follow-up information on your Account and on your appointment through the communication method (phone or email) you have entered.  Single Stop may also use this information to send you reminders about your benefits and to inform you of any important information about rules or policy updates that may impact you.  Finally, Single Stop may reach out to let you know of additional services being offered that you may be interested in.    

Can I remove my information? 

You can close your Account at any time, so that you will no longer be an active Single Stop client. This does not remove your information from our database, where it stays as a record of how we helped you. If you want to delete your file from our database, please email sssupport@singlestop.org, and we will remove as much of your personal information as possible to the best of our ability. Once you remove your information, Single Stop will no longer be able to assist you with the online screening process.  

You may remove our cookies by accessing your browser’s settings which will allow you to delete cookies. For more information on how to delete cookies from your browser, see: https://www.lifewire.com/how-to-delete-cookies-2617981.   

Are there age restrictions for using this technology?  

Single Stop wants this technology to be as accessible as possible to those people that need it.  We do not advertise this technology to anyone under the age of 13.  The technology is not directed at children under the age of 13. Users who enter an age under 13 are not allowed to proceed further on the Site. Adults entering children as household members must first seek parental or guardian consent before entering information for children under the age of 13. In the event that we learn that we have collected personal information from a child under the age of 13 without parental consent, we will delete that information as quickly as possible.  If you believe that we might have any information from a child under the age of 13, please contact us at sssupport@singlestop.org.  

Why are there so many questions about me?  

Sometimes, an answer to one question tells us that you might be able to get other kinds of benefits. This may prompt you to answer some additional questions, which indicates that we are trying to determine if you qualify for additional benefits.  

Do you follow me online? 

No, this website does not use online tracking. We do not sell any information about your online behavior or track any information about individuals through social media. We do not let third parties collect visitors’ information from our website. We do not share information about what happens on our website except to work on the software and Single Stop program and make it better.  

How long do you keep my data? 

Single Stop will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy or regulation. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws or valid subpoenas or regulatory inquiry), resolve disputes, and enforce our legal agreements and policies. 

Single Stop will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Site, or We are legally obligated to retain this data for longer time periods. 

Security of Your Personal Data 

The security of Your Personal Data is important to Us, We use several layered security measures, designed to protect our Site and your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, you acknowledge that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data 

Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose. 

Analytics:  We may use third-party Service providers to monitor and analyze the use of our Site. 

Google Analytics 

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. 

You may opt-out of certain Google Analytics features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy 

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy 

Email Communication 

We may use Email Marketing Service Providers to manage and send emails to You. 

Twilio 

Their Privacy Policy can be viewed at https://www.twilio.com/legal/privacy 

You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us. 

Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Site.

This policy was last updated 04/18/2021