Single Stop USA, Inc. Client Privacy Statement (English)

Single Stop USA, Inc. (“Single Stop”) and our partners (collectively “we” or “us” or “our”) are committed to respecting your privacy, complying with applicable federal, state and local privacy laws, and maintaining the confidentiality of information you provide to us. The benefits counselor is about to ask you for some information about yourself (“Personal Information”). Examples of Personal Information include: your name, address, telephone numbers, e-mail address, official identification numbers (e.g., driver’s license), bank and credit card account numbers, information relating to family status, finances, employment, health and medical data, and government benefits entitlements. We collect this information only because we believe it is necessary to help you.

This document tells you how we will use and protect your Personal Information. It is important for you to read this! When you sign at the bottom, you are saying that you have read this and agree to it.

• WHO WE ARE
We are non-profit organizations that help people identify and obtain benefits to which they may be lawfully entitled. We are not the government. We are not a healthcare provider or insurance company. We are not a money lender, credit provider, or credit rating agency. We do not provide funds or benefits, or guarantee eligibility for or receipt of any benefits. We do not have the final say on whether you are eligible for benefits. We are not the actual source or provider of any benefits to which you may be entitled. It is not our fault if you do not get certain benefits or services, even if you believe that you should have them.
• THIS IS OPTIONAL
You do not have to give us any of your Personal Information, but you understand that without it, we may not be able to assist you.
• PLEASE BE ACCURATE
For us to be able to assist you, you need to be accurate with all of your responses. Please give the counselor only accurate information.
• IT STAYS CONFIDENTIAL
We are committed to keeping your Personal Information confidential. We will take all reasonable steps to protect its privacy and confidentiality. This includes instructing our volunteers and partners to also treat your information as confidential, in all the ways described by this policy. However, these volunteers and partners are not our employees and we do not control them. We are not responsible for their behavior regarding your Personal Information.
• WE DO SOME SHARING
We will share your Personal Information with third parties approved by us, such as legal and financial counselors, government service providers or tax partners, in order to provide you with additional services. We will also share your information if the law requires us to share it, or if you give us permission to share it.
• WE STORE YOUR INFORMATION
Single Stop USA will store your Personal Information in case you want to use more of our free services, so that you do not have to answer these questions again. We will keep it and use it within our non-profit organization in pursuit of our mission of reducing poverty.
• WE KEEP GROUP DATA
We keep what is called “aggregate data” about everyone who uses Single Stop’s services. This data is not connected to your name or identity. We either remove or use technology to mask your identity, then pool your data with that of our other clients. We put it all together, then study it to help us “see the big picture” and get better at what we do. We might share this aggregate, de-identified data with potential donors, partners, or other entities in order to promote Single Stop.
• YOU MAY SEE OR FIX YOUR INFORMATION
Whenever you want, you can ask us for a copy of all the Personal Information that we have saved about you. If anything is inaccurate, please ask us to fix it and we will try our best to make the appropriate corrections.
• YOU CAN CHANGE YOUR MIND
If you ever change your mind about letting us store and use your Personal Information, just let us know in writing. We will then try our best to remove it from our system according to our rules.